Arrange appointments your way

Choose how you want to take part

A voice call need not be your preferred way to arrange an ordinary appointment. You might ask for email, an online form, an in-person arrangement or help from someone you choose.

Written communication is not automatically easier. Reading, writing, movement or vision may also create barriers. Describe the arrangement that would help rather than assume one method fits everyone.

Before the appointment

These are optional planning questions, not requirements:

• How will you arrange the appointment without an unsuitable voice call?
• Would extra time or a quieter place help?
• Would you like the questions or agenda in advance?
• Will you bring a communication aid or a person of your choice?
• How should important information be provided afterwards?

Share only the details needed for the arrangement. Do not send medical records to PCHO; this website does not manage individual cases.

Find a relevant Swiss starting point

The Aargau speech-language association’s directory lists practices and services for different age groups. DLV explains how to find a professional through cantonal routes. Ask the selected service about its scope, referrals and costs.

For questions about life with aphasia, aphasie suisse provides advice and lists written contact. VERSTA provides information and connection around stammering. These are different organisations, not PCHO services.

A sample request

Use only the parts that fit you:

“Hello. I would like to arrange an appointment. A voice telephone call is not suitable for me. Please let me know how we can arrange it another way. I may need extra time and may use a communication aid. Please address me directly and ask before involving someone else. Could you confirm the practical arrangements?”

This is a sample message, not a form. Nothing is sent from this page.

At the appointment

You can bring notes, symbols or a device you already use. Ask staff to check a message with you rather than guess. A companion should support the arrangement you choose, not automatically speak for you.

Ask how to receive the next steps in a usable format. For urgent situations, use the separate emergency-information page rather than an ordinary email enquiry. PCHO does not monitor requests for assistance.