Arrange communication that works for you

Say what works for you

Deaf and hard-of-hearing people do not all need the same communication approach. You may prefer sign language, written exchange, live text or another combination. You do not have to use a method simply because someone else does.

Start without an ordinary voice call

BFSUG Aargau Solothurn lists email and a contact form. Explain the question you want to discuss and your preferred communication method. Initially share only information needed for the enquiry.

Understand the different options

• PROCOM text relay connects typed messages with a telephone conversation through an operator.
• PROCOM video relay connects sign language on video with a telephone conversation.
• You can enquire about a sign-language interpreter for a meeting or event.
• Pro Audito speech-to-text interpreters turn speech into readable live text.

A communication service is not personal legal or healthcare advice. Check language, availability, preparation and costs with the relevant provider.

Agree the details before the appointment

Ask who will organise support, which language will be used and how you can receive information beforehand. Clarify payment responsibility before booking. For video appointments, check that the layout and text size work for you.

You could write: “Please contact me in writing. For our appointment I need [my preferred communication method]. Who will arrange this, and what costs apply? Please confirm the arrangement in writing.”

Check understanding

For important points, ask for an understandable written summary or another explanation in your preferred language. Automatic captions are not the same as professional interpreting. PCHO does not receive confidential conversation content.